Kia Soul: Troubleshooting - Audio - Body Electrical System - Kia Soul 2014-2018 PS Service ManualKia Soul: Troubleshooting

Second generation PS (2014-2018) / Kia Soul 2014-2018 PS Service Manual / Body Electrical System / Audio / Troubleshooting

Troubleshooting (Step type)
- Standard type
Symptom
Suspected area
Repairment
POWER (Turn on, Turn off by itself, Freezes)
Check the connection
R-1
Audio H/U
R-2
FREEZES
Bluetooth issue
R-3
Check the RESET
R-4
NO DISPLAY
Check the connection
R-2
Lines/Spot
LCD MODULE
R-5
No Backlight
LCD MODULE
R-5
Touch INOP
LCD MODULE
R-5
BLUETOOTH NOT PAIRING/STREAMING
Check the compatibility of BT (Check the phone kind)
R-6
LOOSE CONNECTION
BT module
R-6
BLUETOOTH VOICE RECOGNITION
Check the compatibility of BT (Check the phone kind)
R-7
MIC module
R-7
Back Veiw Camera Funtional
Back view Camera module
R-8
Check the vehicel wiring
R-8
USB I/F ERROR
Check the compatibility of USB (Check the USB)
R-9
iPOD I/F ERROR
Check the terminal connection of multimedia
R-9
No Sound(ALL/CH)
Check the AUDIO H/U Setup
R-10
Chec the connection of wiring
R-10
AUDIO H/U
R-10
Check the wiring of the speaker and Audio H/U(EXT. AMP)
R-10
Noise occurs (Static noise)
NOISE SOURCE definition
R-11
Chec the connection of wiring
R-10
AUDIO H/U
R-10
Check the wiring of the speaker and Audio H/U(EXT. AMP)
R-10
BUTTON (Not Functional, Stuck)
FRONT Panel
R-12
AUDIO H/U
R-12
FM/AM Reception/Noise
Check the vehicle wiring
R-13
Check the radion antenna
R-13
AUDIO H/U
R-13
SIRIUS Reception, Antenna Error
Check the vehicle wiring
R-14
Check the term of SIRIUS service
R-14
Loading Error, Antenna Error
SIRIUS module
R-14

R-1 : Check the connection
1.
Check to remove/ reinsert the Audio fuse.
OK
▶ If the Audio is normal operation, it is OK.

NG
▶ Check the Audio H/U power connector. (R-2)

R-2 : Check the Audio H/U
1.
Check the Audio H/U power connector.

 

OK
▶ Check again after checking the cable harness or connector.

Tester Connection
Condition
Specificed Condition
CON-B11 ↔ GND
Always
9 ~ 16 V
CON-B12 ↔ GND
Always
9 ~ 16 V
CON-B24 ↔ GND
Always
Below 1Ω

NG
▶ Check again after replacing the Audio H/U. And then if the Audio is normal operation, replace the Audio H/U.

R-3 : Power (Freezes - stop operation to relate with the bluetooth)
1.
Check happening to the problem while connecting the bluetooth.
2.
Check again after releasing the bluetooth connection.
OK
▶ The Audio is normal operation. (Phone compatibility)

NG
▶ If it happends to the same problem again, refer to R-4.

R-4 : Power (Freezes - Stop the Audio operation)
1.
Check to remove/ reinsert the Audio fuse.
OK
▶ The Audio is normal operation.

NG
▶ Replace the Audio H/U.

R-5 : No display
1.
Check the connection of between the front and main cable.
OK
▶ If the Audio is normal operation, reconnect the cable.

NG
▶ Go to step 2

2.
Replace the front panel (Lines/ Spot/ No backlight)
OK
▶ Replace the LCD module or the front panel.

NG
▶ Go to step 3

3.
Replace the Audio H/U.
R-6 : Bluetooth Not Pairing
1.
Check the kind of phone which customer uses. (Compare with the compatibility list)
OK
▶ It can not be pair for the model which is not in the compatibility list.

NG
▶ Go to step 2

2.
Try to pair to other phone.
OK
▶ If the bluetooth in normal operating, it is the problem of phone compatibility.

NG
▶ Go to step 3

3.
Replace the Audio H/U.
R-7 : Bluetooth Voice Recongnition
1.
Check the same problem again after replacing the MIC module.
OK
▶ If the bluetooth is normal operating, replace the MIC module.

NG
▶ Go to step 2

2.
Check for continuity between the termnials. (Open/ Ground short)

 

OK
▶ If the bluetooth is normal operating, check the cable and connection.

NG
▶ Go to step 3

3.
Replace the Audio H/U.
R-8 : Back View Camera Functional
1.
Replace the back view camera.
OK
▶ If the back view camera is normal operating, replace the back view camera.

NG
▶ Go to step 2

2.
Check the cable harness or connection.
OK
▶ If the back view camera is normal operating, check the cable and connection.

NG
▶ Go to step 3

3.
Replace the Audio H/U.
OK
▶ If the back view camera is normal operating, replace the Audio H/U.

NG
▶ Check the vehicle wiring.

R-9 : USB, iPod I/F ERROR
1.
Check the kind of USB and iPod.
OK
▶ It can not be pair for the model which is not in the compatibility list.

NG
▶ Go to step 2

2.
Replace the multimedia jack.
OK
▶ If USB and iPod is normal operating, replace the multimedia jack.

NG
▶ Go to step 3

3.
Check the vehicle wiring.
OK
▶ Check the connection and others.

NG
▶ Go to step 4

4.
Replace the Audio H/U.
R-10 : NO SOUND (ALL/CH)
1.
Check the setup sound setting to the Audio H/U. (Fader/ Ballance)
2.
Check the speaker cable harness or connection. (Open/ Short)
OK
▶ Check again after repairing or replacing the cable harness or connector.

NG
▶ Go to step 3

3.
Replace the Audio H/U.
OK
▶ If the sound is normal operating, replace the Audio H/U.

NG
▶ Go to step 4

4.
Check the wiring of between speaker and Audio H/U.
R-11 : Noise occurs (STATIC NOISE)
1.
Noise source description
Condition in Which Noise Occurs
Noise Type
Depressing accelerator pedal increase noise, and stopping engine stops noise immediately
Generator nosie
When A/C or heater is operating
Blower motor noise
Х
When rapidly accelerating on unpaved road
Х
When engine switch is turned on (IG)
Fuel pump noise
Х
When horn switch is pressed and released
Х
When horn switch is pressed and held down
Horn noise
Running engine causes soft noise, and stopping engine stops noise immediately
Ignition noise
Noise occurs synchronously with turn signal flash
Flasher noise
Noise occurs during window washer operation
Washer noise
Running engine causes noise, but stopping engine does not stop noise
Engine coolant temperature sensor noise
When wiper is operating
Wiper noise
When brake pedal is depressed
Stop light switch noise
Other
Static electricity on vehicle

OK
▶ Check the noise source.

NG
▶ Refer to R-12

R-12 : Button (Not Functional, Stuck)
1.
Check the front connecting cable and check again after replacing the front panel.
NG
▶ Reconnect the cable and replace the front panel.

OK
▶ Replace the Audio H/U. And then if the Audio is normal operating, replac the Audio H/U.

R-13 : Radio Broadcast cannot be Received (Bad Reception)
1.
Check the antenna connection jack.

 

OK
▶ Check again after reconnecting the antenna jack, It is poor connection.

NG
▶ Go to step 2

2.
Check the antenna feeder cable connection and replace the antenna.
OK
▶ Check again after repairing or replacing the wiring or replace the antenna.

NG
▶ Replace the Audio H/U.

R-14 : SIRIUS RECEPTION (LCD Display character)
1.
Preparing SIRIUS Radio... : When changing the power supply, checking to communicate with SIRIUS module...
2.
SIRIUS Start Up Error : Not communicating with SIRIUS module
3.
Antenna Error : Antenna connection is poor or it happens to GND Short
4.
No signal : Antenna is connected but there is no signal
5.
Weak : There is normal condition but there is poor reception as satellite signal is weak

 

(1)
Antenna Error, SIRIUS Start Up Error : Check the connection of the SIRIUS antenna connector.
OK
▶ Check again after reconnecting the antenna jack, It is poor connection. (GND Short)

NG
▶ Go to step 2

(2)
Check the service term by using the SIRIUS serial number.
OK
▶ If the service term passes, it is the service support problem.

NG
▶ Replace the Audio H/U.

- UVO type
Symptom
Suspected area
Repairment
Pressing power switch does not turn on system
Check to RESET
R-1
Check the connection
AUX(Auxiliary) Jack Installation
1. Install the multimedia jack. 2. Install the floor console upper cover. 3. Connect the negative (-) battery t ...

Customer Complaint Analysis Check Sheet
Troubleshooting (Flow chart type) There are six areas where a problem can occur: wiring harness, the radio, the USB/iPod, and speaker. Troubleshooting enables you to confine ...

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