Kia Soul: Consumer assistance - Specifications, Consumer information, Reporting safety defectsKia Soul: Consumer assistance

Kia Soul 2009-2013 AM Owner's Manual / Specifications, Consumer information, Reporting safety defects / Consumer assistance

Roadside Assistance is provided on all new current model year Kia Vehicles from the date the vehicle is delivered to the first retail buyer or otherwise put into use (inservice date), whichever is earlier, for a period of 60 months or 60,000 miles, whichever is earlier, subject to the terms, conditions and exclusions set forth in the Kia Warranty and Consumer Information Manual applicable to your model year vehicle.

KMA reserves the right to limit or deny services or other benefits to any owner or driver when, in KMA's judgment, the claims and/or service requests are excessive in frequency or type of occurrence.

Toll free consumer assistance

Kia's toll-free Consumer Assistance hot line is staffed from 5:00 AM to 6:00 PM PST, Monday through Friday and is accessible by dialing 1-800-333-4Kia (4542).

For more information regarding assistance available, please refer to your Kia Warranty & Consumer Information Manual.

Emergency roadside assistance

Kia's toll free Roadside Assistance hot line is staffed 24 hours a day, 365 days a year and is accessible by dialing 1-800-333-4Kia (4542).

Please note that you must provide your Vehicle Identification Number (VIN) to verify coverage at the time of your call. The VIN can be found on the dash of your vehicle on the driver’s side, on the door jamb of the driver’s door, your vehicle’s registration or proof of insurance card.

Kia utilizes a network of over 17,000 roadside assistance providers. Should you accidentally run out of fuel, require a battery jump, or need help changing a tire, a Kia Roadside Assistance Representative will dispatch someone to deliver a small quantity of gas, change a flat tire with your inflated spare, or arrange a battery jump to allow you to proceed to your destination.We have access to a network of over 10,000 locksmiths to help you should you become locked out of your Kia.

In the event that mechanical difficulty renders your vehicle undriveable due to a warranty-related concern, Kia’s Roadside Assistance Representative will arrange to transport your vehicle to the nearest Kia dealer or to an alternative service location.

Your vehicle must be accessible to our dispatch transport vehicle, as determined by our driver, to receive this service. In the event that Kia does not have a dealer or an alternative service location available in a particular location, Kia will work with a reputable local service facility to ensure that you receive prompt service.Warranty repairs are performed at no cost.

✽ NOTICE

Roadside Assistance benefits are not available for any Kia vehicle that has ever been or should be issued a “salvage” title or similar “branded” title under any state’s law or has been declared a “total loss” or equivalent by a financial institution or insurance company.

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Trip interruption
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